Terms & Conditions

Terms & Conditions.

The following terms and conditions apply to any trip booked with The Muslim Women Travel Group, THE MWTG (hereinafter referred to as “The Muslim Women Travel Group,” “MWTG,” “our,” or “us”). By booking a trip with The Muslim Women Travel Group (hereinafter referred to as, “you” “your” or “traveler”) acknowledge that you

Price Policy, Trip Deposit, Invoicing & Final Payments.

All trip prices are as posted on The MWTG website at the time of booking and do not include airfare to destination country. If internal flights are covered this will be stated clearly on ‘What’s included’ on the website. Trips are priced per person, based on shared occupancy as further specified in these terms and conditions and the itinerary for each trip. Single rooms may be available at an additional cost and the prices will be listed where applicable. Prior to booking, prices are subject to change without notice. You agree to submit a non-refundable, non-transferable, per person deposit to secure your space on the trip, be invoiced for the final payment or pay payment in full via the website. You may submit payments to THE MWTG by online transfers or credit card.

Payment of the required deposit indicates that you have read and accepted these Terms and Conditions. Once your deposit has been received and processed by The MWTG, you will receive confirmation of your payment by email and contacted to confirm booking and advised on when to book your flight. After booking, The MWTG may send you an additional email with the payment plan (up to 5 payments) dates and details of the trip. If you fail to make a payment by the payment due date, we shall be entitled in our discretion to treat the missed payment as a breach of contract, cancel your reservation, and/or impose the cancellation, and/or/ a £30 late fee as specified in this agreement. In the event of a late payment, The MWTG may assess a £30 late fee for every week a payment is late in addition, or in lieu of, the other remedies specified herein. In the event The MWTG elects to cancel a reservation, The MWTG retains the right to assign your spot to the next eligible traveller on the waitlist without any refund to you.

Each traveller is responsible for verifying the information and notifying The MWTG of any discrepancies or errors. If there is an error The MWTG will send a revised invoice to reflect the correct pricing. The MWTG may cancel your booking if final payment is not received by the due date. Final payment is due on the date specified in the booking confirmation (typically 2 months before the start of the trip).

Changes.

The MWTG reserves the right to make changes to any and all aspects of the trip (which may include without limitation changes to the types and/or timing of activities available during the trip, items and/or services included with the trip, accommodations, the itinerary, and/or the nature of the trip) if, in The MWTG’s sole discretion:

Cancellations/Refunds.

By The MWTG. The MWTG reserves the right to cancel your reservation if any required payment is not received on or before the applicable payment due date and you will not be eligible for any refunds of any amounts. Company further reserves the right to cancel the trip prior to the departure date in the event an insufficient number of registrants are confirmed for the trip or for any other commercial reason in The MWTG’s sole discretion and, in such an event, you will receive a full refund of the amount you remitted to The MWTG, but in no event will The MWTG be responsible for any other amount, including preparation costs, airfare, travel documents, or any other losses or claimed damages. The MWTG may; but will have no obligation to reschedule the trip.

In the event a trip is rescheduled, you will be notified, and any payments made will roll over to the new trip dates. No refunds will be issued for rescheduled trips except in accordance with these Terms and Conditions. The MWTG will not be responsible for any additional costs, or any fees incurred by you due to the cancellation or rescheduling of a trip. For the avoidance of doubt, the cost of airline tickets or other travel arrangements, not made by The MWTG shall be the sole responsibility of the traveller.

By You. All cancellations by you must be in writing and emailed ([email protected]) to The MWTG at the contact email address specified on The MWTG website. A refund minus any online payment fees (3.49% + .49%), not including deposit, will be issued if your cancellation request is received by The MWTG more than 90 days prior to the trip departure date.

Absent a transfer, if cancellation takes place within 90 days prior to the start date all payments will be forfeited. Transfer requests within 30-60 days of your departure date are subject to a 50% transfer fee of based on the amount paid above the deposit (i.e., the Deposit shall be non-refundable in its entirety), and the remaining 50% balance will be applied as a credit towards a future trip. You are responsible for locating and identifying any transferee for a trip and such transferee is responsible for full payment of the trip cost in accordance with these terms and conditions without any credit or reduction for your cancellation fee.

Why are my payments non-refundable?
Our vendor/partner(s) — hotels, guest speakers, excursion companies, etc. — require upfront commitments that we must adhere to. When we offer a package to you we have to ensure, through good-faith payments, that you will attend the trip.

Health & Safety Eligibility.

You represent that you are over the age of eighteen (18) and are healthy, in good physical and mental health, and are at a level appropriate to participate in, and are fully capable of participating in, the trip. You further represent that you do not suffer from any medical conditions or disabilities that may restrict, limit, prevent, or preclude your participation in the trip, including any physical activities. You have declared any medical conditions or concern to The MWTG after you have consulted with your GP/Doctor and your GP/Doctor has authorised you to participate in the trip, including any physical activities. If, at any time, you have any doubts about your physical condition or fitness to participate in any aspect of the trip either before or during the trip, you will cease participation in the same and seek appropriate medical attention. You are hereby advised that the trip may take place in remote areas where there is little or no access to traditional medical services or hospital facilities for serious health issues (or your particular health issues) you are further advised that any medical or evacuation expenses will be your sole responsibility. As a result, we strongly encourage you to purchase travel insurance with appropriate coverage for your needs. We reserve the right in our sole discretion to refuse your participation in the trip, physical activities, and/or any other activities, due to medical, fitness, or other grounds. The MWTG also reserves the right to deny participation in the trip or any related activities at any time to individuals demonstrating behaviours that may result in injury to themselves or others.

Assumption of Risk.

You understand that serious accidents may occur during the trip either as part of the physical activities or otherwise and that participants can sustain fatal and/or serious personal injury. As stated above, the trip may take place in a remote location where there is little or no access to traditional medical services or hospital facilities for serious and/or particular health issues. You may also be visiting places where the political, cultural, and geographical attributes of the location present risks and physical challenges that are greater than those present in your country of residence. It is your own responsibility to familiarise yourself with all possible relevant travel information in connection with your participation in the trip.

Understanding and in full consideration of the foregoing, you agree to assume full and complete responsibility solely and exclusively for and the risks inherent in travel, in and engaging in physical activity, and for otherwise attending the trip which may include injury, death, property damage, and/or any other kind of liability, whether foreseen or unforeseen, which may occur during your participation in the trip. You acknowledge that your decision to participate in the trip is made in full consideration of the foregoing information and that you solely and exclusively assume the risks involved with participating in the trip including, but not limited to, any and all risks of injury, disability, death, or property damage, whether caused by the negligence of The MWTG, or any The MWTG Released Party or any other attendee on the trip. In no event will The MWTG, any of its officers, directors, employees, agents, volunteers, guides, affiliates, successors, or assigns collectively, the “The MWTG be liable for any liabilities arising from or in connection with your participation in the trip.

Injury.

Waiver of Liability and Release.

In the event you are injured while participating in the trip, you agree to assume all financial obligations and liability for any and all medical costs you incur. You acknowledge and agree that in no event shall The MWTG and/or the The MWTG released partIn consideration for participating in the trip, you voluntarily assume full responsibility for and hereby release, waive, discharge, hold harmless, and covenant not to sue The MWTG released parties for any and all claims, demands, actions, causes of action, and/or losses (including but not limited to any exemplary, direct, indirect, incidental, special, consequential, punitive, or other damages, medical expenses, lost wages/income, loss of services, lost profits, property damage, pain, illness, and death) (collectively “liabilities”) whatsoever arising out of or in any way related to your travel to and/or participation in the trip and/or any activities conducted in connection therewith, regardless of whether such liabilities are caused by the negligence of any of The MWTG released parties or otherwise, and regardless of whether such liability arises in tort, contract, strict liability, or otherwise, even if any The MWTG release party has been advised of the possibility of such liabilities, to the fullest extent allowed by applicable law. You have been advised and urged to obtain travel insurance to cover against liabilities resulting from trip cancellation or interruption, weather, natural disaster, strike, illness, job reasons, accident, sickness, evacuation, pre-existing medical conditions, baggage delay, loss, theft, and other liabilities associated with travel and your participation in the trip. You acknowledge that whether or not you elect to purchase or not purchase travel insurance, you will not look to any of the The MWTG released parties for reimbursement for any liabilities suffered or occurring during your travel and/or participation in the trip.ies be liable or responsible for any losses or liabilities arising out of your participation in the trip.

Not Included in the Trip Price.

The following charges are not included in the trip price unless otherwise noted:

Air Arrangements to Trip Destinations.

Airfare to and from the start of your trip.
Airline baggage fees including checked and/or excess baggage fees.
Passports
Visas unless clearly stated. Some trips include visa fees but not all. Check individual trips.
Vaccinations or PCR tests
Tips to your tour directors, local hosts, drivers, local guides, rest room attendants, gratuities on ferries, trains, laundry, telephone fees or expenses, minibar, beverages, and food outside of the contracted The MWTG menu as presented at accommodations or restaurants (these extra items will be billed to you before leaving the accommodation or restaurant); optional excursions; porterage at airports and train stations; travel insurance; and all other items of a personal nature.

Travelers must purchase their own airline tickets to the trip destination. The MWTG will not arrange air transportation and shall not be responsible or liable for a traveller’s airfare, airline ticket, or air travel arrangements. All issues with your air travel shall be resolved with the respective airline on which you are ticketed. In the event the airline cancels, reschedules, or delays a flight for any reason or you miss your departure flight or connection, no refunds will be provided by The MWTG for missed portions of the trip. You are fully responsible for any additional expenses you may incur prior to joining the trip if you miss your departure flight or connecting flight including any additional travel expenses or transfer fees that may be necessary to join the trip. The MWTG recommends all travellers purchase travel insurance with provisions to cover these unexpected expenses

Insurance.

The MWTG recommends travellers to purchase traveller’s/medical insurance for The MWTG trip. By signing up and making any payment to us, you acknowledge this recommendation and/or requirement and that no such insurance is provided by The MWTG. The insurance should cover the cost of trip cancellations, flight delays and cancellations, loss of employment, and accidents and illness suffered by you that would prevent you from traveling on your booked trip or that may occur during the trip. You should consider purchasing additional coverage to cover any money you may have spent prior to your scheduled trip departure. Travelers must submit documentation evidencing their purchase of traveller’s insurance to The MWTG via the website. This is to be uploaded in the member area. The MWTG is not responsible for any losses you incur and/or sustain.

Language.

All tour directors, local hosts and local guides utilised by The MWTG speak English. Travellers should be able to speak, read and understand English.

Authority to Remove or Refuse Travelers.

In the event The MWTG believes that a traveller may interfere with other traveller’s enjoyment of the trip, THE MWTG may, in its sole discretion, refuse to allow the traveller to commence the trip or remove a traveller from the trip. Travelers who:

Are considered a danger to themselves or others
Have engaged in or are threatening to engage in behaviours that may adversely affect the safety, security, comfort, enjoyment, or well-being of other travellers or The MWTG representatives (including, but not limited to, behaviour that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene)
Have failed or refused to follow The MWTG directives, recommendations, instructions, policies, or procedures, may be removed from the trip. In the event The MWTG refuses transport or removes a traveller, The MWTG may leave the traveller at any destination and shall not be liable or responsible for accommodations, transportation, meals, medical care, or any other expenses incurred by the traveller after refusal or removal from the trip. The MWTG will not refund any portion of the price paid by any traveller who is refused or removed and The MWTG will be entitled to recover from the traveller any costs or expenses incurred by The MWTG in removing or refusing the traveller

Special Assistance Travelers.

Travelers who require special assistance due to a disability must notify The MWTG when booking a trip. In the event, The MWTG is unable to arrange acceptable and reasonable accommodations for special needs or disabled travellers The MWTG will notify traveller and traveller will have the option to decide if they want to continue on the trip. However, The MWTG shall not be responsible for any denial of services by accommodations, restaurants, or other independent suppliers during the trip. Travellers must be able to independently partake in the activities of the trip. Special needs or disabled travellers should have a qualified and physically able companion accompany them to assist them during the trip. If a traveller fails to notify The MWTG of a disability requiring special attention when booking the trip, The MWTG reserves the right to cancel the booking or terminate the traveller’s trip. The MWTG may cancel or terminate a trip if the special needs or disabled traveller is not accompanied by a person who will provide assistance or if a traveller’s special needs or disabilities are not suitable for the trip. In the event The MWTG cancels the booking or terminates the trip, The MWTG will not refund or cover any costs or expenses incurred by the special needs or disabled traveller after cancellation or termination. Some activities during the trip may require travellers to engage in extensive standing, sitting, or walking and facilities or sightseeing locations may not accommodate wheelchairs. The Discrimination and disability rights under the Equality Act 2010 is only applicable in the United Kingdom therefore facilities and accommodations for disabled individuals may be limited outside the UK. The MWTG will not refund or cover any cost or expense incurred by a special needs or disabled traveller for any missed activities due to the traveller’s inability to fully participate with the group.

Visas, Passports, and other Travel Documentation or Requirements.

International travel requires a passport. You must verify all requirements and obtain a passport and all necessary visas for the trip, including all health requirements, if any, as well as any and all other applicable documentation or paperwork including customs and other similar documentation and information. If you are refused entry into any country for failing to meet the entry and exit requirements, THE MWTG will not be liable. All visa or passport information provided by THE MWTG is applicable to U.S. citizens only. Non-U.S. citizens must consult with the appropriate consulates to determine if any visas or other documents are needed. For more information on passport and visa requirements, please go to the U.S. State Department website at www.travel.state.gov.

Accommodations.

THE MWTG utilizes various accommodations such as hotels, Airbnb, villas, and bed-and-breakfasts to house travellers during a trip. Each trip will vary in terms of the accommodations used. Shared room accommodations, with twin/single beds, will be provided (double, triple or multiple bedded rooms). Single room accommodations may be available at an additional charge and must be requested at the time of booking. Room and bed preferences are not guaranteed. Check-in times vary worldwide. THE MWTG cannot control or guarantee check-in times.

Service Inquiries after the Trip.

If a situation arises during the trip, please advise The MWTG of your complaint or claims as soon as possible. Any complaint involving The MWTG services or the services of its third-party suppliers must be relayed to The MWTG within 7 days after completion of the trip. If not, you will forfeit any compensation or other resolution that may have been due to you.

Holidays.

Certain planned activities during the trip may be unavailable if such activities fall on dates that are designated local or national holidays. In the event a planned activity is unavailable, if possible, THE MWTG will offer an alternative activity. No refund or discount will be given to travellers for events that are cancelled due to local customs.

Health, Safety, and Medical Insurance.

The MWTG endeavours to provide a safe environment and experience for its travellers but cannot protect or guard traveller from certain risk and dangers when traveling outside of the United Kingdom. During a trip travellers may be faced with forces of nature; political unrest; acts of lawlessness or terrorism; accidents or illnesses or other situations that may endanger the life of the traveller. The MWTG shall not be responsible for any risks and dangers that may arise and by booking a trip with The MWTG, you agree not to hold The MWTG liable for any harm suffered by you during the trip. You agree to hold The MWTG harmless regarding any provision of medical care or the adequacy of any care rendered. You must ensure that you are informed and aware of the applicable health requirements and recommended precautions relevant to the trip and that you carry all necessary vaccination documents, personal health information or personal medication. You run the risk of being denied entry into a country if you fail to present the required vaccination documentation. Prior to booking a trip, you should refer to your countries government website for travel advice and vaccination requirements for the trip destination.

Photographs.

Photographs appearing on The MWTG website are used solely as a representation or similar depiction of the possible facilities and attractions and The MWTG travellers should not rely on those depictions. Actual facilities and attractions will vary. On some trips, The MWTG may hire a photographer to take pictures of the travellers, activities, and attractions. By booking a trip with The MWTG, you agree to grant The MWTG permission to take and use photos of you taken during the trip by the The MWTG photographer on our website and social media platforms for marketing purposes only without payment, royalties, or other compensation. The MWTG may, in its sole discretion, make the pictures available to travellers as part of the trip or as an additional cost.

Optional Excursions.

Optional excursions, outside of the planned The MWTG trip activities may be available for booking through local operators or other third parties. These parties are entirely independent of The MWTG and do not form any part of The MWTG trip. Any optional excursion you book will not be governed by these Terms and Conditions with respect to the third-party though these Terms and Conditions will continue to govern as between you and The MWTG. In booking with a third party/local operator, you will be entering into a contract with said organizer or operator and will be subject to their terms and conditions, which may include limitations of liability or exclusions. The MWTG shall not be liable for any optional excursions or for any acts or omissions of the third-party/local operator, its employees or agents or any other person connected therewith, even where THE MWTG advertises, suggests, or assists with booking an optional excursion with the third-party or local operator. Any advice or assistance on or with any optional excursions provided by any local representative does not mean or imply that the option is sold, supervised, or controlled by THE MWTG, or that any such advice or assistance is given on behalf of THE MWTG. THE MWTG advises travellers to check with the operator of any optional excursion for the applicable terms and conditions before booking.

WI-FI.

Wi-Fi and internet connectivity may or may not be available during the trip. If available, it may be delayed, slowed, or otherwise interrupted. The MWTG has no obligation to provide travellers with Wi-Fi or internet connectivity during the trip and makes no representations as to the data and information security related to any such connectivity.

Privacy Policy.

By using The MWTG website and booking a trip with The MWTG, you consent to The MWTG’s use of your personal information. You acknowledge and agree that by purchasing a trip with The MWTG, you consent to The MWTG transmitting your personal information to our third-party suppliers, as necessary. You acknowledge that you have reviewed and agreed with The MWTG privacy policy.

Third Party Providers.

The MWTG is an independent UK based limited liability company acting as an intermediary to provide a trip comprised of services offered by third-party suppliers. Third-party suppliers providing trip services are not agents, employees, servants, or joint venturers of The MWTG. The MWTG has independent contracts with each of the suppliers for the services. All trip services provided by third-parties are subject to the terms and conditions specified in the third party supplier documents and to the laws of the countries in which the services are supplied.

You agree that neither The MWTG nor its representative shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services. After departure, if the services included in the trip cannot be supplied or there are changes in an itinerary for reasons beyond the control of THE MWTG, depending on the circumstance, THE MWTG will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of travellers.

Limitation of Liability.

To the extent permitted by law, neither The MWTG nor any of The MWTG Released Party accept any liability in contract, tort or otherwise for any claim, injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of another traveller or third party providers over whom The MWTG has no direct control, by force majeure or by any other event which is beyond The MWTG’s control. Any limitation of responsibility stated for The MWTG in these terms and conditions applies and extends to its related companies, directors, officers and agents. This limitation of liability provision does not make The MWTG responsible for any costs and fees that are specifically stated as being your responsibility. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of The MWTG under applicable law.

Amendments.

The Terms and Conditions may only be amended, modified or waived by an authorised representative of The MWTG. Any such modification, amendment or waiver must be in writing.

The terms and conditions are subject to change. The MWTG advises you to check The MWTG website for the latest version of the terms and conditions prior to booking your trip.