Privacy Policy
The Muslim Women Travel Group Ltd (MWTG)
Last updated: 29 April 2026
The Muslim Women Travel Group Ltd (“MWTG”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store and share your personal information when you interact with us, including when you visit our website, make a booking, or travel with us.
- Who We Are
The Muslim Women Travel Group Ltd is a UK-based travel company organising international group travel experiences.
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:Ali@themwtg.com
- What Information We Collect
We may collect and process the following personal data:
- Personal details: name, email address, phone number
- Booking information: trip details, preferences and special requests
- Identification details: passport information (where required for travel arrangements)
- Emergency contact details
- Health and dietary information, including allergies or medical conditions relevant to your safety during travel
- Payment information: payments are processed securely via third-party providers (including Stripe); we do not store full card details
- Communications: emails, messages, or enquiries you send to us
- Website usage data: limited technical data such as IP address and browser type
- How We Collect Your Data
We collect your data when you:
- Make a booking or enquiry through our website
- Complete forms on our website
- Communicate with us via email, phone, or social media
- Subscribe to our newsletter or marketing communications
- Join WhatsApp groups or communication channels related to your trip
- How We Use Your Data
We use your personal data to:
- Process and manage your booking
- Communicate with you before, during and after your trip
- Arrange and deliver travel services with our suppliers
- Ensure your safety and wellbeing during trips
- Provide customer support
- Comply with legal and regulatory obligations
- Improve our services and customer experience
- Send marketing communications where you have opted in
- Legal Basis for Processing
We process your data under the following legal bases:
- Contractual necessity (to deliver your travel booking)
- Legal obligations
- Legitimate interests (to operate and improve our business)
- Consent (for marketing and certain communications)
Where we process health or dietary information, we do so for safety purposes and only where necessary.
- Sharing Your Data
To deliver your trip, we may share your personal data with trusted third parties, including:
- Hotels and accommodation providers
- Destination management companies (DMCs)
- Transport providers and local guides
- Activity and excursion providers
- Payment processors (such as Stripe)
We only share the minimum information necessary for them to deliver their services.
- International Data Transfers
As we operate globally, your personal data may be transferred to countries outside the UK.
This may include destinations where your trip takes place.
We take reasonable steps to ensure that your data is handled securely and in accordance with applicable data protection laws.
- WhatsApp and Group Communications
As part of your trip experience, you may be added to WhatsApp groups or broadcast lists for communication purposes.
These groups may include other travellers on your trip.
By participating, you acknowledge that your name and phone number may be visible to other group members.
- Data Storage and Security
We store your data securely using:
- Email systems
- Secure cloud storage (including SharePoint or similar systems)
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse.
- Data Retention
We retain your personal data only for as long as necessary, including:
- To fulfil your booking
- To comply with legal, tax and accounting requirements
- To resolve disputes
Booking-related data is typically retained for up to 6–7 years.
- Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing in certain circumstances
- Withdraw consent for marketing communications
To exercise your rights, please contact us.
- Cookies
Our website may use cookies or similar technologies to improve user experience.
You can manage cookie preferences through your browser settings.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
- Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
- Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at: ali@themwtg.com
